Privacy policy
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Times We ship worldwide. Estimated delivery times after dispatch:
- Bulgaria: 7–15 business days
- Europe: 10–20 business days
- Rest of the world: 15–30 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer. Obsidian is not responsible for delays caused by customs.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at [email address] and we will investigate with the carrier.